We always aim to deliver the best possible service for our customers, but we realise that, on rare occasions there may be instances where you are not entirely happy with the outcomes. We always welcome feedback from our customers, from which we can learn and improve, and our team would be delighted to hear from you via phone, email or in-person.
In the unlikely event that you wish to register a complaint, please write to us at Support@capitalfinancialmarkets.co.uk or telephone us at 0203 6970565. We will provide an initial response to your complaint within 3 working days.
A summary of our internal complaints handling procedures for the reasonable and prompt handling of complaints is available below and if you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service at www.financial-ombudsman.org.uk or by contacting them on 0800 023 4 567